Need help? or call us on 0207 112 1101

Frequently Asked Questions

  • Q - How old do I have to be to travel?

    A - The minimum age to travel is 17 and there must be one 18 year old in the group. Under one travelling under the age of 18 must have a parental consent letter (see our parents section for details – link)

  • Q - How do I book?

    A - Click here to view our packages and make a booking – link to book now

  • Q - What’s included in the package?

    A - All flight packages include 10kg hand luggage (for all airlines except Thomas Cook, which gives 6kg hand luggage).

  • Q - How do I pay off the balance?

    A - Once you have booked you will be able to login to manage your booking (link to manage booking) and pay off any amount you want on any card.

  • Q - When is my final balance due?

    A - Final balance due date will be shown on your confirmation email

  • Q - How do I change a name on a booking?

    A - You can login and change a name on our hotel (the cost is £20) you will then need to call your respective airline and change the name on there (cost may vary).

  • Q - How do I check in for a flight?

    A - For all airlines you can check in online using your flight reference number (emailed to you) and email address for Ryanair please use

  • Q - I don’t have my flight details?

    A - Please email to get your flight details.