Frequently Asked Questions
Q - How old do I have to be to travel?
A - The minimum age to travel is 17 and there must be one 18 year old in the group. Under one travelling under the age of 18 must have a parental consent letter (see our parents section for details – link)
Q - How do I book?
A - Click here to view our packages and make a booking – link to book now
Q - What’s included in the package?
A - All flight packages include 10kg hand luggage (for all airlines except Thomas Cook, which gives 6kg hand luggage).
Q - How do I pay off the balance?
A - Once you have booked you will be able to login to manage your booking (link to manage booking) and pay off any amount you want on any card.
Q - When is my final balance due?
A - Final balance due date will be shown on your confirmation email
Q - How do I change a name on a booking?
A - You can login and change a name on our hotel (the cost is £20) you will then need to call your respective airline and change the name on there (cost may vary).
Q - How do I check in for a flight?
Q - I don’t have my flight details?
A - Please email firstname.lastname@example.org to get your flight details.